Setting up Your e-mail Client

If you have a Total Control website you will be supplied with one or more email boxes. To send or receive email with this account you will need to set up a new mail account for each of your mail boxes within your email client (alternatively you can check your email via webmail).

If your Internet Service Provider is AOL

Please go to If your Internet Service Provider is AOL.

Setting up a new mail account on Outlook Express

1. Open Outlook Express and click on the Tools menu then select Accounts.
2. When the Internet Accounts box opens click on the Mail tab.
3. Click the Add button and select Mail.
4. This opens the Internet Connection Wizard and first thing to fill in is the name of your new account. This is what will appear in the From field of your outgoing e-mail, so choose an appropriate name.
5. Click the Next button and now fill in the e-mail address of your new account (e.g. sales@yourdomain.com).
6. Click the Next button and now fill in the incoming mail server. This will be pop.smallbizonline.co.uk.
7. Now fill in the outgoing mail server. This will be smtp.smallbizonline.co.uk.
8. Click the Next button. Now fill in your account name and password. This is the username and password you were given when your hosting or Total Control account was set up. Click the Next button then the Finish button.
9. The mail account you have just set up should now show in the list of accounts under the Mail tab. Highlight the new account and click the Properties button.
10. Click the Servers tab and check the box marked "My server requires authentication".
11. Click the OK button then the Close button on the Internet Accounts box.
12. Your email account is now set up and you should test your new account by sending an e-mail to it.
13. If you have more than one mail account to set up then repeat the process. The only details that will vary are the account name and password for each account.

You can also access each of your mailboxes over the web allowing you to handle your email remotely. The same account name and password is used with webmail as with your Outlook Express accounts.

Accessing Webmail

1. Go to this address in your web browser http://webmail.yourdomain.com where yourdomain.com is replaced with your actual domain name (e.g. if your domain were www.internationalwidgets.info then you would go to http://webmail.internationalwidgets.info in your web browser).
2. Enter the account name you were supplied with for this mail box. Email account names always take the same form where the hosting or Total Control account is followed by a hypen then the name of the mail box. So for example your hosting or Total Control account might be iwidgets and you have a mailbox called sales@ therefore your email account name for this mail box would be iwidgets-sales (for a mail box called info@ the email account name would iwidgets-info).
3. Enter the password you were supplied with for this mail box and click the Login button.
4. If you have more than one mail box then you must login to each separately using the email account names and passwords you were supplied with.
5. You can send and receive emails as you would with Outlook Express but your incoming mail will not download to your own machine and will normally remain in your inbox for a month before it is deleted.

If you have more than one email account within Outlook Express and would like the mail from each account to be stored separately you can set up named folders to hold each account's mail and use Inbox Assistant to direct the appropriate mail to each folder.

Setting up a folder to hold your web site's e-mail

1. To create the folder click on the File menu and select Folder then New.
2. This will open a Create Folder box that shows a list of the present folders with a text prompt at the top headed by Folder name:. Type in an appropriate name for your folder and click the OK button.
3. The new folder should now show up in the list of folders on the left window of Outlook Express, if you have set Outlook Express to show these.

Directing e-mail from your web site to the new folder

1. To set up a message rule click on the Tools menu and select Message Rules then Mail.
2. The Message Rules box will open and show any existing message rules. Click the New button to set up a new rule.
3. This will open the New Mail Rule box. At the top is a box that allows you to select a choice of conditions under which the rule should be implemented. Tick the box marked "Where the To line contains people".
4. The box below allows you to select the action to take should the above condition be met. Tick the box marked "Move it to the specified Folder".
5. The box at the bottom is the rule description and should contain two lines. The first repeats the phrase "Where the To line contains people". Click on the words "contains people" and this should open a Select People box. In the text prompt at the top type in the e-mail address of your mail box and click the Add button then the OK button. The second line should read "Move it to the specified folder". Click on the word "specified" and this should open a Move box that shows a list of the existing folders. Click on the new folder that you previously created and then click the OK button.
6. Click the OK button to close the New Mail Rule Box then OK to close the Message Rules box. If you've set up the rule correctly then all mail from your mail box should go straight to the specified folder.

Repeat for each of your mail boxes if you have one than one.


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