Terms & Conditions

Terms & Conditions relating to Total Control offered by Smallbizmultimedia

The following terms and conditions apply to the Total Control Budget, Total Control Professional and Total Control Cart software offered by Smallbizmultimedia. By ordering these services from Smallbizmultimedia you are agreeing to the following terms and conditions.

1. Total Control Budget, Total Control Professional and Total Control Cart are subscription services that consist of a hosting package, appropriate software to run the service and support. This service ceases when a customer ceases to pay the subscription and Total Control software and support are not transferable to any other hosting package.
   Customers who cease to pay the subscription but wish to retain any content they have inserted into their Total Control package are solely responsible for the retention of any such content and not Smallbizmultimedia.
2. Smallbizmultimedia is not responsible for any interruption of service, and accepts no liability for any loss of services, sales or any other form of loss due to interruption of service.
3. Smallbizmultimedia makes every effort to ensure that Total Control Budget, Total Control Professional and Total Control Cart are error free, however due to the complexity of the software this cannot be guaranteed. Efforts will be made to correct any serious software errors that may be reported to Smallbizmultimedia.
4. Smallbizmultimedia agrees to provide support related specifically to the use of Total Control Budget, Total Control Professional and Total Control Cart via e-mail or telephone within normal office hours. Customers have sole responsibility for the content of their Total Control websites and Smallbizmultimedia cannot provide support or advice on the suitability of such content.
5. We reserve the right to refuse to host a web site that we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography; sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws. Smallbizmultimedia takes no responsibility for any information loaded to our customers accounts or servers - nor do we have a policy of policing clients' web content but if something is brought to our attention which contravenes the above, we reserve the right to remove the offending material and terminate our contract with the offending party without recompense.
6. We do not permit certain types of content to be hosted on our servers. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work.
7. The use of our servers to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our network is strictly forbidden.
8. We reserve the right to refuse to serve the needs of an existing user making inappropriate or unreasonable use of Smallbizmultimedia services. Inappropriate or unreasonable includes, but is not limited to, materials whose nature and/or volume compromises the ability of Smallbizmultimedia servers to serve other users' web presence, unreasonable consumption of disk space, internet link bandwidth, CPU, and memory usage.
   Examples of inappropriate or unreasonable use include, but are not limited to, Chat/IRC, web proxy and mailing list scripts which are not allowed on our servers under any circumstances. Streaming media can be a drain on web server resources and therefore is not allowed. CGI based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP/ASP message forum. The use of web cam applications that maintain a constant FTP connection uploading an image at regular intervals is forbidden.
   If you are unsure about content you intend to place on our servers, please check with us before you do. Smallbizmultimedia reserves the right to determine what constitutes acceptable use.
9. The customer will fully indemnify Smallbizmultimedia against liability that may befall Smallbizmultimedia as a result of the customers legal or illegal use of the services.
10. The customer will fully indemnify and hold us harmless from any claims resulting from the use of the service that damages the customer or any other party.
11. Our servers may not be the source, intermediary or destination address involved in the transmission of spam. Spam is considered to be any mass unsolicited message in the mediums of newsgroups and email.
12. We reserve the right to terminate any accounts, at any time, where the user has made inappropriate or unreasonable use of any of Smallbizmultimedia services.
13. Responsibility for the adherence to UK law regarding disabled accessibility rests with the client and not with Smallbizmultimedia. Adhering to accessibility guidelines may involve additional expense depending on a client's requirements.

By agreeing to these terms and conditions your statutory rights are not affected.

Smallbizmultimedia, which is a part of Smallbizonline, reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions.

If you have any complaints about the quality of service you have received from Smallbizmultimedia please e-mail us on sales@smallbizmultimedia.co.uk , or write to us at
Smallbizonline Ltd
13 Woodmuir Road
Breich
West Lothian
Scotland
EH55 8JN
stating the full nature of your complaint. We take customer satisfaction very seriously and will investigate your complaint promptly and thoroughly.


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